Support
How can we help?
Whether you're facing an active incident or just have a question, our team is here around the clock. Choose the channel that fits your need.
Emergency Incident Response
Active breach or suspected compromise? Our incident response team is available 24/7 to contain, investigate, and remediate.
Incident Response24/7 SOC Hotline
Speak directly with a security analyst at any hour. Our Security Operations Center never sleeps.
+972-3-722-7775Customer Portal
Existing customers can open, track, and manage support tickets and SLA status through our Jira-based portal.
Request Portal AccessGeneral Inquiries
Questions about our services, billing, or partnerships? Reach out by email and our team will get back to you.
[email protected]Frequently asked questions
How fast will I get a response?
Our SOC operates around the clock with a target time-to-detect of one hour. Critical incidents for managed customers are escalated immediately under the terms of your SLA.
I think we're under attack right now — what do I do?
Call our 24/7 SOC hotline at +972-3-722-7775 immediately. Do not power down affected systems unless instructed; preserving state helps our responders investigate.
I'm not a customer yet. Can you still help?
Yes. For active emergencies we offer incident response engagements. For everything else, contact us and we'll scope the right managed service or solution for you.
Where can I track my open tickets?
Managed customers use our customer portal for ticketing and SLA visibility. If you need access, request it through the contact form and we'll set you up.
Visit our homepage, dig into managed cyber security services, or check out cloud security next.
Still need help?
Talk to a security expert
Send us a message and the right person on our team will get back to you.